Refunds & Returns

Refunds, Returns & Exchange Policy

• Custom Designs: Refunds are not applicable on made-to-order products or custom designs. Once the order is placed, cancellations and refunds are not applicable.
• Damage Claims: Pre-designed products may only be eligible for return or exchange in cases of damage during shipping, subject to RAC's review.
• Reporting Window: Claims for damaged goods must be reported within 48 hours of delivery with photographic or video evidence.
• Discretion: RAC reserves the right to accept or reject refund/exchange requests at its discretion.
• Customization Dissatisfaction: If a customer requests customization and later expresses dissatisfaction, refunds or exchanges will not be entertained, as the product was made as per the provided instructions.